Unimike.net -- The Lost City in the Endless Universe

This post has been inspired by Grant Laird Jr. since he got switched over to Time Warner from Comcast just like me...

Time Goner have taken the service area here in Los Angeles area from Comcast so I had no choice but convert to the Time Goner Customer..

Reaching them by using internet Relay is f!@#%!#$^%king difficult as I post the evidences below:
First call with nonreachable message:

Connecting to relay agent URRELAY CA 1299M DIALING 8888922253 PLS HLD... the nbr u have dialed cannot be reached from your area

WOULD YOU LIKE TO PLACE ANOTHER CALL QQ GA

hmm it is 888-892-2253 and you got that non reachable message q ga

opr here: yes that is correct ga

sigh okay thanks bye sksk

Second call that got routed to Comcast:

Hello! i711.com CA14316Male Special Instructions:Live representative please THK U DIALING 8888922253RINGING 1... (AUTOMATED SYSTEM) thank you for calling Time-Warner cable...(getting live rep) We need to get some info first...Please hold while we transfer you to the next available.. (Male) thanks for calling comcast, my name is Brian. Can i get your telephone number starting with your area code first GA hmm comcast ?? doesn't it supposed to be time warner q ga no, you've reached Comcast GA is the number is 888-892-2253 is for comcast or time warner q ga im not sure there are alot of number to reach Comcst so i don't know if its Comcast or Time Warner. GA ok sorry I guess I have the wrong number and sorry to bother you and have a good night then bye sk or ga Session ended at 11:09pm on Wednesday, September 6, 2006

Third call by i711:

Connecting to relay center...

Session started at 2:22am on Friday, October 20, 2006

Hello! i711.com CA#14309M

Special Instructions:Live Rep please

THK U DIALING

8888922253RINGING 1...

(AUTOMATED SYSTEM)

your call cannot be completed as dialed please check the number and try your call again....(line got disconnected automatically)(ANOTHER CALL Q GA)

thanks sksk

Session ended at 2:23am on Friday, October 20, 2006

Final 4th call:

After the TW Commerical convinced me that the customer service is open for 24 hours and 7 days a week but after going on the plain ole TTY relay and they could not reach the live operator after navigating through the menu choices and finally when I looked into my new bill from time warner and they are only open from 7am to 9pm!@#!#@$%^@#$^ Why air the false commerical that they are open for 24 hours 7 days a week the commerical clip that shows a dude that sleeps in his bed at 1:30am and calls the 888 toll free number and he immediately got a live person while I got a f!@#$%#@$^king automated recording!?

I also sent the email to the customer care on September 6th, 2006 which I have not heard from them since then:

Hello,

I am the Deaf customer who is going to be Time Warner customer since they are taking the service area from Comcast here in Los Angeles area. I have been trying to reach Time Warner but I could not reach the company because I have had faced the difficulties...the first try that seems that the Time Warner is blocking one of the relay provider's number out because it returned back as can not being reached message. Therefore it has forced me to try to use different relay provider to try to call same number which I was able to get the recording but I ended up connected to Comcast customer care even though I gave the relay operator to dial 888-TW-CABLE so I have provided the transcript from both calls below:

First call with nonreachable message:

Connecting to relay agent URRELAY CA 1299M DIALING 8888922253 PLS HLD... the nbr u have dialed cannot be reached from your area

WOULD YOU LIKE TO PLACE ANOTHER CALL QQ GA

hmm it is 888-892-2253 and you got that non reachable message q ga

opr here: yes that is correct ga

sigh okay thanks bye sksk

Second call that got routed to Comcast:

Hello! i711.com CA14316Male Special Instructions:Live representative please THK U DIALING 8888922253RINGING 1... (AUTOMATED SYSTEM) thank you for calling Time-Warner cable...(getting live rep) We need to get some info first...Please hold while we transfer you to the next available.. (Male) thanks for calling comcast, my name is Brian. Can i get your telephone number starting with your area code first GA hmm comcast ?? doesn't it supposed to be time warner q ga no, you've reached Comcast GA is the number is 888-892-2253 is for comcast or time warner q ga im not sure there are alot of number to reach Comcst so i don't know if its Comcast or Time Warner. GA ok sorry I guess I have the wrong number and sorry to bother you and have a good night then bye sk or ga Session ended at 11:09pm on Wednesday, September 6, 2006

So how can I supposed to reach Time Warner since I am the new customer from comcast ?? I am not very happy to learn about this communication difficulty!!

Their autoresponse said:

Subject: Your Inquiry to Time Warner Cable (Autoreply) (Tracking ID Deleted for Privacy Purposes)

Wed, Sep 6, 2006. 11:38 PM

Thank you for submitting your question. We have received your message and will reply to it shortly.

If your issue requires an immediate response, such as a loss of service or urgent billing issues, please contact us at the number listed below. Our customer care representatives are available 24 hours a day, 7 days a week.

We also encourage you to visit our Online Customer Care Center. There you'll find the latest service information including bill payment, account management, channel lineups, remote control guides, equipment hookup diagrams and more.

FORMER ADELPHIA & COMCAST CUSTOMEERS http://www.timewarnercable.com/welcome

ONLINE CUSTOMER CARE: http://www.timewarnercable.com/SoCal/Customer/

DIGITAL PHONE SERVICE: http://www.digitalphonela.com

Thank you and have a great day!

Time Warner Cable (88TW-CABLE

Since then I have not heard from them and if I got their auto response then my spam filter tags it as good mail and should not have gone to the spam folder especially if the live person responds it as well as I have been checking in the spam folder if they have responded which they have not responded at all!

So I am really fed up due to the extreme inconvenience of reaching their customer care so I am ready to print out all of the evidences of the call attempts and emails I have sent and take it down to the office and I would scold at the employee at the counter! I am thinking about the legal action choices or going to OC Deaf/GLAD (Greater Los Angeles Association for the Deaf) and ask them for advice because it have made me stressed out every time I try to reach them, the time wasted, the inconvenience of deaf person to reach them by using the internet relay system, TW also does not provide any dedicated TTY phone number so the case appears like an discrimination. Yes, you could say I am extremely pissed off. UPDATE: This post also supports my post below about the relay inconvenience.